Beginning today, reaching Pinal County’s Citizen Call Center is as simple as dialing 3-1-1.
“This will be for any phone that is being dialed inside Pinal County,” Pinal County Board of Supervisors Chairwoman Cheryl Chase said. “The call center has the ability to reach the municipalities inside the county and dialing 3-1-1 will allow anyone to reach the government services they need. We are pleased to bring the public a service like this to make contacting us a little easier.”
The first 311 Center was created in Baltimore Maryland in 1996. The 3-1-1 digits are reserved for non-emergency local government services, and now there are 3-1-1 contact centers throughout the United States and Canada.
By activating this new simplified dialing, Pinal County becomes the first true 3-1-1 center in Arizona.
“Let’s say if a person needs to reach Apache Junction and they don’t know the number, they can just dial 3-1-1 and our helpful staff will be happy to direct them to the right person,” Chase said. “In fact, we will be able to transfer the caller municipality inside the county.”
The features of the new 3-1-1 system include:
* 3-1-1 allows customers to call one easy-to-remember number to access local government services and information within Pinal County.
* Hours of operation are Monday through Friday, 8 a.m. to 5 p.m. The 3-1-1 Citizen Contact Center is closed on Saturdays, Sundays and holidays.
* Information Specialists use a state-of-the-art database of information and services offered by local government that can be continually updated so the most current facts are available.
* The 3-1-1 Center can quickly incorporate real time information when necessary for events like flooded streets, wildfires, or public health-related incident.
“The Citizen Call Center has been a huge success for the county and our residents,” Chase said. “The center has responded to nearly 870,000 citizen calls for information and services since they opened in 2007, and now callers can reach them by dialing 3-1-1 anywhere within the county.”
Phone Numbers
* In Pinal County call 3-1-1
* In Pinal County call 520-509-3555
* Outside of Pinal County, call 520-509-3555
* Toll free – 888-431-1311
* Reminder: Call 9-1-1 for emergencies
![A blue square highlights the area of the proposed affordable housing development and "Restaurant Row" sitting south of city hall and the Maricopa Police Department. Preliminary architectural drawings were not yet available. [City of Maricopa]](https://www.inmaricopa.com/wp-content/uploads/2024/04/041724-affordable-housing-project-restaurant-row-218x150.jpg "Affordable apartments planned near ‘Restaurant Row’")
![City Manager Ben Bitter speaks during a Chamber of Commerce event at Global Water Resources on April 11, 2024. Bitter discussed the current state of economic development in Maricopa, as well as hinting at lowering property tax rates again. [Monica D. Spencer]](https://www.inmaricopa.com/wp-content/uploads/2024/04/spencer-041124-ben-bitter-chamber-property-taxes-web-218x150.jpg "City looks to lower property taxes again")
![A blue square highlights the area of the proposed affordable housing development and "Restaurant Row" sitting south of city hall and the Maricopa Police Department. Preliminary architectural drawings were not yet available. [City of Maricopa]](https://www.inmaricopa.com/wp-content/uploads/2024/04/041724-affordable-housing-project-restaurant-row-100x70.jpg "Affordable apartments planned near ‘Restaurant Row’")
