Maricopa Sonic now has traditional drive-in stalls outside and a manned counter inside after weeks of remodeling. Store operator Maegan Carter said the changes came from customer feedback.
The store had operated as a drive-thru with inside seating, one of only seven among the Sonic chains. Customers who came inside to dine had to order over a telephone. Carter said customers complained the phones didn’t work or they were concerned about germs.
Inside changes included the front counter, a drop-down ceiling to combat the echo, new equipment and new furniture. Outside, five drive-in stalls were erected with digital touch screens.
“That was the No. 1 thing Maricopa would not leave me alone about. ‘We need stalls out here,’” Carter said. “I told them the most I could do was five.”
Customers can also order from their cell phones, type in what stall they’re in, and their order will be delivered to them. Carter, who has managed the Maricopa store three years and has worked for Sonic since she was 16, said the menu has also been pared down, with least-ordered items taken away to simplify service.
This story appears in the January issue of InMaricopa.