Danny Spano and Gary Jamieson (submitted photo)

By Fran Lyons

Two highly respected Maricopa businesses, each with five-star customer ratings, are combining their companies to form a team based on mutual values and commitment to their vision.

Mr. Appliance and Maricopa Appliance Repair have merged and will operate under the Mr. Appliance name. The qualities each company brought to their existing client bases have merged to create an expanded platform offering the “best of both worlds.”

“We have expanded the family,” said Stacey Spano, Mr. Appliance partner and executive administrator. “We began as competitors, became good friends, and are now business partners.”

Maricopa Appliance Repair, formerly Appliance Works, a family-owned business and the first appliance repair company in town, was established in 2009 by the Jamieson family. Gary Jamieson took over the business from his father in 2015.

“Our aim is to be bigger, better and stronger united as one team,” Jamieson said. “I was mentored by my dad and carry on in his footsteps as I continue to build upon the foundation of lasting customer relationships.”

Mr. Appliance, a franchise owned and operated by Danny and Stacey Spano, opened in 2017. They hit hard with marketing and advertising. However, they encountered a glitch when a digital advertising error mixed the messages of the two companies.

“The confusion this created caused quite an uproar with customers and put each of our companies on the defensive ready to do battle,” Stacy Spano said. “It was a marketing nightmare.”

It didn’t take long for the two teams to move past the competitive stance. Stacey Spano called a meeting, and they soon discovered they had a lot in common. Their friendship came naturally. They developed trust and supported each other.

They recognized how they work is how they live their lives. The partners said respect, integrity and customer focus is fundamental to how they do business while enjoying what they do in the process. Jamieson said the purpose and passion in their work ethic is a shared goal: providing excellent service and satisfaction to each customer.

Spano called the resulting merger “monumental.”

The new organization will operate under the banner of “Mr. Appliance; North America’s leading home and commercial appliance repair franchise system.”

“Our platform has a really solid back office that offers advanced technology and proprietary software. Our call center is also very efficient and prepared for prompt response and scheduling,” Stacey Spano said.

“We listen, we understand,” Danny Spano said. “We know how frustrating it is to have a household appliance that you depend on stop working.”

The new company has five employees and is growing to serve Maricopa and neighboring communities. Maricopa and its loyal customers will always come first, the partners say. Stacey Spano said having more technicians on the road will result in faster turnaround times.

“Our professionalism will not sway during the merger because Maricopa Appliance Repair held the same level of customer satisfaction,” Spano said.


This story appears in the March issue of InMaricopa.