Electronics whiz offers at-home appliance repair

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After working in the medical diagnostics industry for 25 years in locations ranging from his native South Africa to Australia to England and the United States, Peter Jamieson decided that he wanted to repair appliances for a living.

He and his wife, Ronelle, operate Appliance Works LLC, a mobile, home-based Maricopa repair business.

“I have an electronics background,” Jamieson said. “Microwaves, ovens and a lot of refrigerators today have electronic boards in them, so all that comes easy to me.”

“My specialty is refrigeration,” he said, adding that he also fixes washers and dryers, range ovens, microwaves and dishwashers. He drives to his clients’ homes and businesses to complete the needed repairs.

“I want to give people honest, reliable service,” he said.

The Jamiesons registered with the Better Business Bureau about a year ago and already have achieved a rating of A-minus. They are hoping to attain an A-plus rating by early next year.

“We have ethics,” Ronelle Jamieson said. “Our pricing policy is up front.”

Peter Jamieson recently repaired a refrigerator for the local Food Bank at no charge.

“They were given a refrigerator where they were storing all of their food, and it went down,” Jamieson said. “So I went there and fixed it for them.”

Quick Facts

How long have you been in business? Five years.

How would you describe your business? Reliable in-home appliance repair at competitive rates.

Why did you choose to open a business in Maricopa? We wanted the quality of life Maricopa could provide to us, and our business was a perfect fit for this community.

Why should someone frequent your business instead of a competitor? Because we deliver what our customers expect.

Where do you see your business in five years? We plan to open a store in Maricopa and sell appliances, new and used parts, and accessories, and still do the repair service.

What is the best business advice you have ever received? In the service industry, there are three things you have to provide: service, service and service.

What are the biggest challenges ahead for you and your company? Keeping our prices down while the cost of doing business goes up.

How many employees do you have? Ronelle answers one phone line, and I answer one. I also do business in Ahwatukee, so I have a contractor who works for me there.

Is your business creating any new jobs in Maricopa? I’m training another guy. Maricopa is getting fairly busy and I need somebody else. When we open the store, we’ll have somebody there full time.

Business: Appliance Works LLC
Address: 20229 N. Jillian Way, Maricopa.
Owners: Peter and Ronelle Jamieson
Hours: 8 a.m. to 5 p.m. Monday through Saturday, and after-hours emergency service
Telephone: 520-424-8435 and 480-310-8395
E-mail:
[email protected]
Website:
www.applianceworksaz.com