Maricopa Ace Hardware achieved designation as a “Pinnacle Performing Retailing” store for outstanding performance in the Ace corporation.
“What this means for our customers is that we are more committed than ever to providing our loyal shoppers with the best possible retail experience,” said owner Mike Richey, “from customer service to product offerings and more, we’re taking ‘Ace helpful’ to a new level.”
Pinnacle Performance Retailing was developed as part of Ace’s long-term retail growth strategy, 20/20 Vision. To achieve Pinnacle Performance Retailing, the team at Maricopa Ace Hardware successfully completed a number of key performance drivers that will help them provide a better overall shopping experience in their local community.
One example of a proven performance driver is “Helpful Certification,” the foundational element of Ace’s “Certified Ace Helpful” retail training curriculum. To become certified, Ace Hardware associates complete courses such as Helpful 101 and 201 and the store conducts a week-long team-based certification event.
Richey said his team was “incredibly pleased” to earn the status.
Maricopa Ace Hardware is one of only a few hundred stores among 5,200 in 65 countries to achieve the designation.
“Achieving Pinnacle Performance Retailing is a tremendous accomplishment for an Ace store,” said John Tovar, vice president of Retail Operations and New Business for Ace Hardware Corporation. “We’re pleased to recognize Maricopa Ace Hardware and its associates for their outstanding achievements, and proud to say they are a part of the Ace family.”