Tags Articles tagged with "Global Water"

Global Water

 

As the need in Maricopa continues to rise in the COVID-19 pandemic, community partners continue to support one another. With many recent contributions coming into F.O.R. Maricopa food bank recently, Global Water has been the newest business entity leading another effort to give back.

“Global Water is donating a pallet of water to us and also $20,000 to support our efforts helping families in need during this pandemic,” F.O.R. founder Wendy Webb said. “We are both humbled and grateful for the very generous response we received from Global Water. What an amazing community partner we have during this pandemic.”

The $20,000 was provided from multiple facets within the company. Global Water in Maricopa contributed half of the money while the other $10,000 came from the contributions of board members, shareholders and executive team members.

Global Water Resources President and CEO Ron Fleming said this donation was a no-brainer for himself and the company.

“Look, these are unprecedented times,” Fleming said. “Global Water has been an important partner to the City ever since it incorporated. We’re happy to step up and do our part to help the community.”

Fleming explained the steps the company has taken to adhere to social distancing norms and other preventive measures. These include closing the customer walk-in office and having engineers operating out of their work vehicles as opposed to congregating in work facilities. Being an essential service, Global Water has been working nonstop as usual.

“We went to full social distancing pretty early. We’re in our fourth week,” Fleming said. “We’ve had everyone start to work from home where they can. We’ve moved whole departments, including our call center, out of the corporate office to home.”

Continuing to provide adapted service to customers, Fleming believes GWR is in a strong yet comfortable spot that can keep business effective for the foreseeable future of the COVID-19 outbreak.


To continue to grow our local coverage of COVID-19’s impact on Maricopa in the difficult weeks to come while continuing our day-to-day newsgathering, we are partnering with the Local Media Association’s foundation to ask our readers to help with a tax-deductible donation at GiveButter.com/inmaricopa.

A clogged pump that occurred a few months ago in the Global Water system (yes, those are Mardi Gras beads). Submitted

The run on toilet paper during the coronavirus pandemic is leading to another crisis – in the sewer system.

It’s actually a heightened problem all over America as panicky shoppers have descended on the paper-goods aisles in their neighborhood supermarkets, pharmacies and big-box stores and leaving nary a sheet of the precious paper behind.

Unlucky residents finding empty shelves are apparently reaching for alternatives, including wipes, paper towels, facial tissues, and cloth towels or rags, and flushing them down the toilet.

But wipes – including the “flushable” variety as well as baby and sanitizing wipes – and other cleaning materials clog pipes and pumps and can result in sewer system back-ups.

In Maricopa, the problem pre-dates the coronavirus outbreak, but one official says the ongoing crisis will likely serve to exacerbate the situation.

“This is always an issue, not just an issue at this point in time,” said Jon Corwin, vice president and general manager of Global Water. “We haven’t had a specific issue since the onset of COVID-19, but it’s likely just a matter of time.”

Designed to be stronger than your Charmin toilet paper, wipes and cleaning cloths do not break down in water. That means as wastewater travels through the sewer system, they can collect in a mass of wastewater debris, clogging pumps in the system and possibly damaging treatment equipment. (Costly repairs, of course, are passed onto rate payers.)

“We made a capital investment in 2019 to install some equipment to help screen wipes and other debris and that is helping protect some of our pumps and other equipment, but the screen doesn’t protect everything,” Corwin said.

By the way, there’s a good chance that all those non-toilet paper products being flushed don’t even make it to the wastewater collection system, causing blockages in the pipes in your homes. That nightmare scenario includes backed-up toilets, sinks and showers, and an expensive bill from the plumber you’ll need to call to stop the madness. (The average cost of unclogging a sewer main is about $550.)

You can avoid all that with one simple rule: only toilet paper gets flushed.

Everything else – all types of wipes, paper towels, feminine products, facial tissues, cloths and rags, included – gets pitched into the trash.

Global Water is the main water utility in Maricopa.

Near the end of last year, Global Water customers received notifications they needed to change the address where they were sending their payments and correspondence.

The message was straight-forward, but behind the scenes the company was scrambling.

FATHOM Water Systems, the company that handled much of Global Water’s customer relations – including billing and call center, announced it was closing down. FATHOM had been formed by Global Water during the recession before it was sold in 2013 to an investor group led by a private equity firm.

“FATHOM notified us Nov. 9 that they would be terminating operations as of Nov. 30,” General Manager Jon Corwin said in a presentation to Maricopa City Council Tuesday. “That’s a pretty short timeline, only about three weeks. We had to essentially take their services and find an alternative solution or bring it in-house.”

Jon Corwin updates Maricopa City Council on activities at Global Water Resources. Photo by Raquel Hendrickson

He said typically that kind of transition takes at least six months.

Across the country, FATHOM’s 16 municipal and private utility clients were left in the same boat as Fathom announced it was shutting down “due to financial difficulties.”

A statement reading, “Despite a massive effort this year, we have not been able to secure an investment or additional debt to save our business,” was about the only explanation FATHOM provided to clients. Its shutdown timeline eventually was extended into mid-December.

FATHOM, Corwin said, gave Global the opportunity to go with another vendor. However, Corwin said that would have included an eight-year contract and a 65% increase in costs. For the company and the rate-payers, he said, that would have been “unacceptable.”

“So, ultimately, we decided to go it alone and bring those services back in-house.”

Corwin said Global had a contingency plan in case Fathom stopped operating. That included hiring 12 former FATHOM employees. He said Global had expected to transition away from FATHOM to in-house serves eventually, though not anticipating it would go in “the manner that it did or as quickly as it did.”

From Covina, California, to Rutland, Vermont, municipal and private utilities rushed to find solutions as well. Some quickly found new vendors, while others chose Global Water’s path of moving the services in-house.

Reestablishing relationships with other vendors and signing new contracts were a priority. There were also delays in information being updated in the customer portal. In Cedar Hill, Texas, January bills were delayed, so a moratorium was placed on disconnects and extra fees. Menlo Park, California, too, anticipating late billing, lifted all late fees even before the transition.

Corwin said Global Water “worked intensely” with several vendors to acquire software platforms to continue services as smoothly as possible. Services needed were customer portal, billing, call center, customer information center, advanced metering data collection and work orders.

The call center, he said, had “reduced functionality for about a week and a half.”

The transition is ongoing, but some hiccups are expected. “The Process went about as smoothly as it could have gone.”

Mayor Christian Price thanked Global for the accommodation made to customers. “I know it could have been a very ugly process.”

Global Water also provided updates on completed, ongoing and new projects, including the upcoming extension of a 16-inch water main to Loma Road to serve Estrella Gin Business Park.

In response to a query from Councilman Henry Wade, Corwin said he thinks the Corporation Commission appreciates and respects the work Global Water is putting into the projects.

Councilwoman Julia Gusse publicly commended Corwin for the company’s behind-the-scenes accommodations for veterans. “I know one of the things we’ve been talking about back and forth is making sure our vets that are deployed aren’t paying the exorbitant cost of having their water on when they’re not even at home, so thank you for addressing those.”

 

If you are a customer who mails in your payment to Global Water every month, make sure to update the mailing address. The water company issued a press release today to all customers about the change:

“Global Water’s payment mailing address has changed. Please make sure your mailed payments are sent to the correct address. The new address for mailed payments is:

PO Box 29072
MSC 771
Phoenix, AZ 85038

If you mail your water and/or sewer payment to Global Water, make sure the payment stub reflects the address shown above. A sample payment stub with the correct address is shown below. If you receive your bill after 12/19/2019 the payment stub will have the updated address.

If you use your bank’s auto-pay system to mail your payment, please update the mailing address with your bank. If you do not update the mailing address with your bank check pay, your payment could be sent to our old address and therefore returned. The payment will continue to go to the old address and be returned to you until you update the address in your bank’s bill pay service.

If you send a payment to the old address and it arrives after 12/31/2019, it may be returned to you or your bank in the mail. If your payment is returned, please re-send it to the updated address shown above or you can drop it off at our office in Maricopa.”

You can still pay online at https://gwresources.watersmart.com, pay at our office, or call 866-940-1102 to make a payment. You can email questions to www.CustomerService@gwresources.com.”

View the Press Release for more details on the transition.

A series of line breaks this year has Global Water working on preventive maintenance on lines along Honeycutt, causing the closure of part of the road Dec. 26-30. File photo by Kyle Norby

Global Water Resources notified residents by email and door-hangers Friday that a section of Honeycutt Road will be closed after Christmas.

The work between White and Parker Road and North Rancho Mirage Boulevard on the east side of Maricopa is to take place from 5 a.m. Dec. 26 to 5 a.m. Dec. 30. The closure will impact traffic to and from Rancho Mirage, Tortosa and Sorrento.

Global Water General Manager Jon Corwin said the work is for preventive maintenance.

“We are installing a liner in the water main along Honeycutt Road,” he said in an email to InMaricopa. “As you may recall, we’ve had two main breaks over the past three years by the Honeycutt bridge heading towards Rancho Mirage and Tortosa. The intent of the liner is to reduce the risk of future main breaks and extend the life of this water main.”

Traffic, which is already routinely backed up at the four-way stop on White and Parker at Honeycutt, will be rerouted with detour signs.

The public notices stated the project is “designed to protect the long-term viability of the infrastructure.”

In a related update, the full signalization of the four-way stop is expected before the end of June, which is the end of the fiscal year. City Engineer Joshua Plumb said the traffic signal is in the design stage. He said it will not completely offset the current configuration but is expected to move traffic through the area more quickly. It is budgeted for $350,000.

Photo by Kyle Norby

Thursday, Global Water Resources and city crews dealt with a double waterline break on Honeycutt Road.

Global Water General Manager Jon Corwin said there were two “significant breaks.” The first was at Province Parkway/Glennwilde Drive, spouting water and mud across the intersection. The second break was farther west near Butterfield Elementary.

Maricopa Police Department shutdown the westbound lanes temporarily. Overnight, traffic was down to one lane.

Corwin said the breaks caused a drop in water pressure from some areas.

Photo by Kyle Norby
Photo by Kyle Norby
Photo by Kyle Norby
Photo by Kyle Norby

Jake Lenderking

Jake Lenderking, director of water resources for Global Water Resources since March 2018, was appointed to the board of the Pinal County Water Augmentation Authority in May.

Jake Lenderking

PCWAA supports the development water planning and management in the Pinal Active Management Area. The Pinal AMA includes portions of Pinal, Maricopa and Pima counties in Central Arizona.

“This important appointment reflects Jake’s senior leadership experience with water resource management in Arizona,” said Global Water Resources President and CEO Ron Fleming. “This includes his roles at the Arizona Department of Water Resources, as well as at some of the largest municipal and private water utilities in the state. We believe his work in Pinal County — an area critical to our state’s economic development goals and which could benefit from augmentation — makes him an ideal addition to the PCWAA board.”

Before joining Global Water, Lenderking’s experience included being a water resource manager for the largest investor-owned water utility in Arizona and a water resource specialist for the City of Phoenix. He began his career at the Arizona Department of Water Resources.


This item appears in the June issue of InMaricopa.

by -

The Maricopa City Council approved the extension of a 16-inch water main down State Route 238 west of Maricopa Tuesday evening at their regularly scheduled meeting.

In a three-way agreement, a 16-inch water main will be extended one mile from its present location at Smith-Enke Road and SR 347 by Global Water Resources then the City of Maricopa will extend the line another three miles west along SR 238 with the goal of servicing the new Apex Motor Club location. The cost of the line is estimated to be about $750,000 per mile, possibly more.

The city’s share of the extension is $1.5 million, and Apex will kick in $1 million.

The city eventually is expected to recoup its $1.5 million from Global Water as developers build in the area and pay to tap into the new water main.

Global will also pay for the upsizing of the water main along the city’s three-mile extension area from 12-inch to 16-inch pipe.

At the city council meeting, a citizen asked members of the council what the city will gain from spending $1.5 million for the extension.

City Manager Rick Horst said the Maricopa city limits already extend west of the city into the area where the water line will be constructed. He said other municipal utilities also are available in the area.

“We are currently looking at making this as an economic development investment,” Horst said. “This is a program to have 100 percent of this returned to us by the utility. It is an investment with a full return of it back to the city. What this does for us is open up thousands of acres for future development, both residential and commercial. More importantly, as a part of our strategic plan process, we are looking at a long-range industrial park with a possible rail spur inland port. It will support future jobs. We are making a performance investment with 100 percent return in exchange for tens if not hundreds of millions in private investments.”

Ron Fleming, CEO of Global, said Monday that extending the 16-inch trunk line one mile west will improve water pressures and services to residents and businesses already in the area. The line extension will connect in the Estrella Gin area, near the location of the new fire department. The city also has the Estrella Gin business park, that is a 50+ acre, city-owned parcel located just west of the intersection of Edison Road and Roosevelt Avenue.

 

SR 238 may get a 16-inch water main. Photo by Raquel Hendrickson

Tuesday evening the Maricopa City Council will examine the extension of a 16-inch water main down State Route 238 west of Maricopa.

In a three-way agreement, the water main will be extended one mile from its present location at Smith-Enke Road and SR 347 by Global Water Resources. Then the City of Maricopa will extend the line another three miles west along SR 238 with the goal of serving the new Apex Motor Club location. The cost of the line is estimated to be about $750,000 per mile, possibly more.

Global will also pay for the upsizing of the water main along the city’s three-mile extension from 12-inch to 16-inch pipe.

While the intention of the line is not just to serve Apex but the entire growing region, Apex will kick in $1 million toward the new water line.

“Global Water’s involvement is we have a water line improvement that we can make out in that vicinity,” said Ron Fleming, CEO of Global.

Fleming said extending their 16-inch trunk line will improve water pressures and services to residents and businesses already in the area. The line extension will connect in the Estrella Gin area, near the location of the new fire department. The City also has the Estrella Gin business park, that is a 50-plus-acre, city-owned parcel just west of the intersection of Edison Road and Roosevelt Avenue.

“You want to loop waterlines where ever you can,” Fleming said. “Better pressure, better flow, better water quality. We’re going to extend our line down 238 and into Estrella Gin. It provides better system capacity at the intersection of Estrella Gin Road and 238. From there we can better service any future development coming along 238. That includes Apex itself.”

Fleming said in the future any developer along 238 in the area can “grab ahold of our system there and extend it out for their needs.”

Global Water has invested about $40 million in Maricopa’s water system over the past three or four years, according to Fleming.

“We’re happy to do it. All projects that are necessary to provide Global service for our customers and keep up with the growth that Maricopa is experiencing. Apex is just the next great community project,” Fleming said.

One important factor in Maricopa’s growth is Global’s assured water supply, which is necessary before construction can even be considered, if the project needs water service.

“We are happy to work with Apex and the city to ultimately develop a utility solution that works and let that project move forward. This water line is a component of that,” Fleming said.

The water line agreement is on the consent agenda for Tuesday’s city council meeting, which begins at 7 p.m. at City Hall.

Global Water CEO Ron Fleming talks about the state's Drought Contingency Plan at a MEDA meeting. Photo by Jim Headley

“It’s a little complicated. It’s a little chaotic right now, but it’s not a crisis.”

Watch for InMaricopa’s series on the Drought Contingency Plan and Maricopa sustainability starting March 1.

Ron Fleming, Global Water Resources president and CEO, addressed the members of the Maricopa Economic Development Alliance (MEDA) about the state’s Drought Contingency Plan on Wednesday. Fleming told the MEDA membership, “It’s just complicated, and there’s a lot going on. I haven’t checked my phone in two hours – probably something has changed.”

Fleming said his main message is, “sometimes a good crisis is needed to cause change.”

He said it is time to find the right balance in Pinal County to work together and address the water issues of the day.

The Colorado River provides water to approximately 40 million people in seven states and in Mexico. The water is provided to about 4 million acres of farm land.

“However, over the last 20 years of drought, it has had a significant impact on water in Lake Mead and Lake Powell,” Fleming said. “We are sitting here today with a historic low (water level) in Lake Mead behind Hoover Dam. That is projected to continue to decline.”

He said most people saw this trend coming many years ago and began planning for this event.

“That’s where the talks began that turned into the common name of DCP, Drought Contingency Planning,” he said.

Fleming explained how different tiers of water levels will affect the amount of water that is cut back to Arizona.

Beginning in 2020, the DCP engages when Lake Mead hits a level below 1,090 Mean Sea Level (MSL). At that point, called Tier 0, 192,000 acre feet that was going to Arizona is cut back. Tier 1 engages at 1,075 MSL and an additional 320,000 acre feet is cut.

The Colorado River is currently at 1,085 MSL.

If the water continues to fall in Lake Mead, virtually all water to entities besides Native American reservations would be stopped from flowing out of the Colorado. Even the reservations could lose some water flows in the event the levels dive too low.

“The Colorado River supply comes into Pinal County primarily for agricultural purposes. [It] was also planned to phase out by 2030,” Fleming said. “That is for different reasons and historic agreements. That was always the plan. What’s happening now under DCP and the drought conditions is that is accelerating. It is hitting immediately; more than 10 years earlier than they otherwise were able to hopefully adapt to that reality.”

He said DCP is intended to bring about larger cutbacks on a shorter timetable.

“So that we can protect Lake Mead and keep that reservoir from hitting those shortage declaration levels,” Fleming told the MEDA members.

He said the Tier 0 level on Lake Mead is already in effect.

“DCP is not intended to keep us from hitting Tier 1,” he said. “The belief is Tier 1 is going to be hit anyway. It’s really about keeping us from hitting Tier 2 and Tier 3, where a lot more dramatic reductions start to occur.”

Fleming said the Bureau of Reclamation believes there is a better than 50 percent chance that Lake Mead will hit the Tier 1 trigger as early as 2020.

“When we hit the Tier 1 reduction, it fully eliminates the agricultural pull that primarily comes into Pinal County,” Fleming said.

He said in addition to ag losing all its water, Tier 1 cuts will also start to eliminate some of the NIA (Non-Indian Agricultural) Priority Water.

“Basically, cities and tribes have been buying some of that NIA water. They do have a lot of capital dollars invested. They take that NIA water and put it to use. There are real immediate implications to cities and tribes, not just agriculture.”

Fleming explained that Arizona has junior rights to allocations of Colorado River water.

“If we hit those drought declaration levels, what is prescribed as reductions to Arizona is immediate and significant,” Fleming said. “We are not trying to pretend that we are in a different boat than the ag community. We are all in this boat together and we have to figure it out together. They are the first ones to take this most significant impact of what is going on.”

It will quickly become unlikely that any Colorado River water will be used for agriculture outside of the reservations.

“There is some mitigation being done in DCP for three years. They found a way to continue to supply around 100,000 acre feet per year, or about a quarter to a third of what they’re used to for the next three years,” Fleming said. “However, in 2023 to 2025 the mitigation changes. In the NIA pool will go from about 50 to 100 percent mitigation, depending on lake levels. That’s when you start seeing our cities’ NIA water get cut back more.

“Importantly, there is no more CAP (Central Arizona Project) ag mitigation. All renewable water supplies coming into central Arizona for agricultural (use) is gone.”

Instead of giving the ag industry surface water from the Colorado, the state, CAP and the federal government will create funding to help irrigators redevelop ground water pumping systems, according to Fleming.

Primarily, funds will be used to rehabilitate older ground water pumping wells and infrastructure that “they haven’t had to use because of the CAP water coming into the area.”

He said they will be rebuilding existing wells, drilling new wells and working on canals.

“That will result in about 70,000 acre feet per year of more groundwater pumping in the area to make up for the loss in the CAP supply,” said Fleming.

He said once the drought gets to 2026, “there is no more mitigation at all for any groups and, if we get to a Tier 3 shortage before 2026, all the mitigation stops.”

He added, “Increased groundwater pumping is not ideal. It’s just not – there’s just no way to get around it.”

Fleming said there will not likely be new groundwater entitlements issued anytime “in the near future.” This will curb development outside of established service areas, like the area served by Global Water Resources. Global Water has an assured 100-year water supply in their service area that allows them to pump much more water that what their system is currently using. This means growth can continue in Maricopa and the area served by Global Water.

“We think what will happen, ultimately, is the assured water supply holders will get some form of a haircut to make sure that our groundwater aquifer is not going to be over-mined and the assured water supply program can be put back into effect in some way. But that is to be determined,” Fleming said.

Ron Fleming, CEO of Global Water, talks about water supply with Maricopa City Council. Photo by Jim Headley

“The Pinal County water management system is broken. It’s been broken for two-and-a-half years.” — Ron Fleming, Global Water

Global Water Resources CEO Ron Fleming said the lack and expense of water will someday seriously limit growth in Arizona.

He said the water issue is already hindering growth in some parts of Pinal County.

In speaking before the Maricopa City Council on Tuesday during a work session, Fleming said he doesn’t see the water situation as a crisis because outside water can be purchased if local reserves aren’t enough. He did admit that buying water will be expensive.

“Water, it’s a very complicated topic right now. There’s a lot of moving parts,” Fleming said. “It is important to know that smart water management that we have put into place in this city is more than adequate right now.”

Global Water is the main water utility in Maricopa.

He said smart meters and reuse of recycle water is vital to Pinal County’s future.

“The Pinal County water management system is broken. It’s been broken for two-and-a-half years,” Fleming said. “It’s been a year since the Department of Water Resources has met the stakeholders and talked about how we work together to fix that broken water supply program.”

He said the good news is that the City of Maricopa has wells, and growth can occur.

However, in other parts of the county the lack of quality water is already impacting growth opportunities, but he didn’t say what areas are impacted.

Arizona has launched a Drought Contingency Proposal (DCP) program with the federal government. Fleming said the DCP will likely result in more underground pumping in Pinal County as less water will be taken out of the Colorado River.

“Groundwater is the foundation for growth in Pinal County for the foreseeable future,” Fleming said. “What we need to do is truly understand the groundwater aquifers in the county, so that we can properly establish that foundation that the state can build from. We need to try and determine what adaptation and mitigation strategies are necessary to address a longer-term issue.”

He said Global Water is using the state’s water model as a guide, but the company wants to use it in different ways to possibly find better solutions.

“People are surprised to learn that there isn’t a regional water plan. It is up to the independent city,” he said, adding the state does regulate water but they don’t necessarily solve issues that arise.

He said it makes sense that cities in this area work together to make a more regional resource plan.

Jake Lenderking, Global Water’s director of water resources, told the city council water resources are adequate currently in Maricopa. He went through a PowerPoint presentation showing water demand and expectations for the future.

He said the annual water that flows into the Colorado River system is being directly impacted by the drought that has been going on for decades.

The shortages mean less water is available for everything including cities and agriculture.

“The good news is … we’re in a good place,” Fleming said after the presentation. “We won’t see any of these issues. The issue is long-term. The things we talked about here today could prevent growth at some point. Economic development, job loss, tax revenues. When we step out from the city of Maricopa, that situation is already occurring in some parts of Pinal County.”

He said the state of Arizona is trying to ensure “we get the maximum benefit of the water resources that we have available.”

He said this also impacts the cost of water and makes it rise “fairly rapid.”

“What DCP is about is protecting the Colorado River and Lake Mead,” he said.

Fleming said once Lake Mead hits the maximum drought line, there are “immediate mandatory restrictions” put into place on the state’s ability to take water is seriously impacted. The DCP is to help prevent Lake Mead from hitting the drought line, so deep restrictions don’t occur.

Pinal County Board of Supervisors approved a resolution Jan. 9 to urge the state Legislature “to provide sufficient funds to Pinal Agricultural Enterprises to access the groundwater necessary to allow the Pinal County agricultural economy to continue when Colorado River water is limited.”

“I don’t believe that we are going to get to a place in the local community or in the greater state where it significantly inhibits our ability to grow and do business,” Fleming said. “It’s just going to cost more, take longer and get more complicated, but we will solve this.”

He said the cheapest water resource available is “what we have today.” He said everyone needs to protect, stretch, conserve and get maximum benefit from current supply before “we have to go after other resources.”

He added, “But that day will come … It won’t limit the growth here, but we need to know that it will come with additional costs. The resources are out there. It will just cost more and take more time to put it into place when that day comes.”

City councilman Marvin Brown has been concerned about water for decades. He questioned Fleming’s optimism about the future of water in Arizona. Many, including Brown, believe the state’s water resources will be in serious shape by 2026.

“2026 will happen,” Brown said.

Fleming said that the future of water is not a crisis yet, but it is also not “rosy.” He said the solution is “to import water from somewhere else.”

“We are blessed in Pinal County with very large high quality underground aquifers. The situation that has developed is through the state’s ensured water supply program, which is based on a regulatory construct and their projections of huge demand in this area,” Fleming said, adding that 95 percent of water pumping is for agriculture.

He said he believes, in the future, ag producers will likely have to give up some of their water resources.

“There is a lot of opportunity to do more with the resources that we are blessed with here. I think Pinal County can handle a significant amount of growth,” he said.

Fleming told the city council Global Water’s board of directors just approved $8 million for infrastructure improvements in Maricopa. He said the funds will be used for well, distribution and pipeline improvements.

“What we’re going to focus on primarily are pipeline projects,” Fleming said. “We need to do some new pipeline extensions that further connect our distribution grid.”

He said it will make pressure and flow much better across their pipeline system, especially with the growth of Maricopa and across the farther reaches of this network.

He said the expansion of the Copper Sky area will mean more water will be needed in the city as housing for 3,000 additional residents will be added. Global Water will also be fixing some of the older parts of their pipeline system.

Another project on the table is Global Water’s first aquifer recharge facility.

“We will be taking the excess recycled water and recharging it into the underground aquifer,” he said, adding this is the second recharge facility in Pinal County.

The facility will eliminate all present water discharge into the Santa Rosa Wash.

“We reused the recycled water for all outdoor common area irrigation,” he said. “However, in winter months, there is more supply than there is demand.”

Maricopa Police blocked traffic as Global Water employees worked to shut down a water main at Porter Road and Honeycutt Road. Photo by Jim Headley

Some Global Water customers were impacted Monday morning when water main broke at the intersection of Honeycutt and Porter roads.

Global employees worked to shut off and re-route the water as Maricopa Police Department blocked traffic lanes.

“We’ll have to excavate to the water main before we can assess the cause and extent,” General Manager Jon Corwin said.  “Typically a break is only on one section of pipe, but it will take a while before we have any further information.”

Photo by Jim Headley
Photo by Jim Headley

Photo by Michelle Chance

Butterfield Parkway continued to show the impact of a broken water main. Thursday, the roadway was flooded north of Butterfield Elementary School and eventually had to be closed to traffic along with Duncan Drive.

Global Water customers briefly experienced brown water until crews reconfigured the supply flow. The reason for the breakage is still unknown.

“The water main cracked, but there was no obvious cause of the crack when we excavated down to the pipe,” Global Water General Manager Jon Corwin said.

The situation was exacerbated by a monsoon-type storm that dumped more water in the work area.

Work crews temporarily had the road reopen Friday, but closed Duncan again for continued street repair Saturday.

Empty tank in the wastewater expansion project during a tour at Global Water. Photo by Raquel Hendrickson

Global Water Resources showed off its not-yet-commissioned wastewater expansion project April 2, and it became an opportunity to update customers on how Maricopa’s primary water utility is trying to adapt to the city’s growth.

“The evidence is in the data, so for last year we did 4.4 percent meter connection count growth, which is the most we saw in any year since before the great recession, [since 2007]. The permit data suggests it’s actually going to accelerate. Last year, the City of Maricopa had the highest year-over-year permit growth rate of any submarket in metro Phoenix. They did about 60 percent more permits than they did in 2016, and in 2016 they did 60-70 percent better than they did in 2015. Obviously, permits are the leading indicator to new homes being built and our meters going in the ground.” – Ron Fleming, Global Water president

Global Water Maricopa Data:

  • 19,000 metered locations
  • 250 miles of water pipeline
  • 208 miles of gravity sewer pipeline
  • 2,000+ fire hydrants


The caveat is no water supply, especially in Arizona, is an unending resource. While Global Water says its tactics are saving money and conserving water, and a large portion of its relatively high base water rates are attributed to wastewater costs, fresh water has no guarantee in the distant future.

“It’s necessary to get as much from the local resources as possible, to stretch them as much as you can, before you have to go out and bring in other water supplies. Ultimately, that day will come, just like it will for anybody anywhere. It’s a mathematical equation about how much water exists and how much population or growth that water then meet the needs of. We have to think of ways we can supplement the aquifer. Because of the way we’re managing the aquifer here, doing the recyclable program and conservation program, we just have that inflection point a lot farther in the distance than a lot of communities are looking at.” – Fleming

The wastewater reclamation facility is expected to be commissioned at the beginning of May.


Water distribution center in Rancho Mirage. Photo by Mason Callejas

The growth in western Maricopa, mostly along John Wayne Parkway, has put a lot of sewage pressure on the sanitary lift station at Rancho El Dorado. The company built a new, modular lift station to divert half of that wastewater to a gravity trunk line at Smith-Enke and Porter roads, from which it is conveyed to the plant.

“The iFAS system is a different biological process than we’ve seen here, continuous nonstop flow, less equipment, less overall operations and equipment. It will allow us in the future to build smaller, incremental expansions here. At the facility there is no odor. If in the event that we have that situation, we get a major upset, we have significant odor-control systems that are in place. That was all required and permitted through ADEQ.” – Jason Thuneman, vice president of project management

Global Water Maricopa Data:

  • Rancho El Dorado lift station at 90 percent capacity
  • 50 percent of flows from RED lift station diverted to new facility
  • 5 year process to create expansion facility


As part of its three-year, $33 million project, Global Water also invested in a new well in Rancho Mirage. The well is intended to provide additional water into the system, especially when a major line break occurs, to lessen the impact of water fluctuations.

“Based on its location, it will provide a lot of benefits to the overall system. We haven’t been able to wholly commission and operate continuously that facility in the past, and that’s because there wasn’t enough groundwater supply coming into those tanks … to have it active all of the time. With this new well we’ll be able to do that, which significantly extends the water capacity for the overall city.” – Fleming

Global Water Maricopa Data:

  • New well is meant to provide 2,000 additional gallons per minute of “fresh” water, increasing raw water production 20 percent
  • In the past 24 months, Global Water has had three “major” line failures
  • 100 percent of fresh water in Global Water’s system is groundwater


Reclamation and recycling is a large part of the process, as any Maricopa resident can attest. Local lakes and water features are fed with nonpotable, reclaimed water. The system filters solids from the wastewater, resulting in biosolvents that are dried and, via an ADEQ permit, are sent to a local farmer, who uses it as fertilizer.

“All the waste that’s conveyed to the centralized reclamation facility we try to reuse … The only waste product is a single, 20-yard bin where solids are screened out at the beginning of the process.” – Fleming

Global Water Maricopa Data:

  • Goal is re-use 80 percent of Maricopa wastewater to reduce the demand on potable water
  • Purple pipe (reclaimed water) reduced the demand on the aquifer by about 30 percent.


This story appears in May issue of InMaricopa.

 

Photo by Dean Crandall

A company was granted a permit Nov. 9 to fill in an aesthetic opening between the first and second floors of Copper Sky Multigenerational Complex. Architekton, a subcontractor, is filling in the oculus opening that allows members in the workout room to see into the lobby. The $10,000 project is part of a larger project by CORE Construction to create room for more exercise equipment on the second floor to help Copper Sky’s revenue.

HRW Builders was granted a site-improvement permit Nov. 1 for a possible Jiffy Lube. The property is at 42100 W. Maricopa Casa-Grande Hwy.

Global Water-Santa Cruz Water Company received a rezoning permit Nov. 1 for the campus on the northwest corner for The Lakes at Rancho El Dorado as part of ongoing construction for its water reclamation facility. Global also received zoning permits for 30-foot antenna poles at Rancho El Dorado, Province, Homestead, Cobblestone and Smith-Enke Road.

Maricopa Renovations received a permit Oct. 18 for an illuminated black aluminum sign at 20024 N. John Wayne Parkway. On Nov. 7, Edison Pointe received a permit for two banners for the property at 20595 N. John Wayne Parkway.

Nov. 2, the City of Maricopa received a temporary use permit for its 2nd Saturday Maricopa Market at Sequoia Pathway Academy.

SAC Wireless was granted a permit Oct. 26 for a cell tower modification in Glennwilde. The project is valued at $9,000.


This item appears in the December issue of InMaricopa.

The city has been looking at plans for a Circle K at Honeycutt and Porter roads.

A future Circle K property received a Design Review Permit Oct. 4. Plans are for a convenience store and seven fuel pumps on the southeast corner of Honeycutt and Porter roads. Developers have been working with the city on appropriate and safe access, as previously reported at InMaricopa.com.

Global Water – Santa Cruz Water Company was granted a commercial building permit Oct. 9 for a raw-water well. The site, 18303 N. Piccolo Drive, is in the Rancho Mirage subdivision on the east side of Maricopa. GWR also has a subdivision final plat amendment pending to combine two lots at the location. GWR purchased the property in May after drilling a pilot well last year to verify the aquifer. The well construction includes mechanical and electrical equipment.

EPS Group, Inc. had a pre-application conference in October on the Sandbox Development in Tortosa South. Sandbox is a Phoenix-based contractor for residential and commercial properties. The property at 18152 N. Toledo Ave. is vacant land.


This item appears in the November issue of InMaricopa.

Jason Thuneman of Global Water Resources talks to Planning & Zoning Commissioners (pictured Leon Potter and Ted Yocum) about expansion plans. Photo by Raquel Hendrickson

With one dissenting vote, the Maricopa Planning & Zoning Commission approved the recommendation of an expansion request for Global Water Resources’ wastewater treatment facility.

Global Water had a previous expansion plan in place in 2006, but that “never panned out,” senior city planner Rodolfo Lopez said. Now the company has a new master plan that would allow the wastewater facility to treat about 60 percent more effluent.

“The retention area is being completed at this time,” said Jason Thuneman, vice president of project management. “We expect construction to be complete at the end of October.”

That is also when that part of the expansion is expected to come online, he said. Global Water has an industrial use permit for its expansion tanks worth $1.8 million. It will have two basins on the south end of its campus and four storm-water retention areas.

“The storm-water retention basins on the west side, those are always dry. In the event it rains, those are where the site will drain to,” Thune said. “The two basins on the south side, after we treat the wastewater and are ready to send it to a community, those are storage ponds – collectively 3 million gallons.”

Along with the development review permit request, Monday’s meeting included a public hearing on Global Water’s request to be rezoned general industrial to meet the new code.

Commissioner Michael Sharpe was not satisfied with the plans for the west border of the property, which neighbors a residential area. The Lakes property on the east side of Global Water is not yet developed, but Global Water completed a 1,200-foot perimeter wall there.

That east side is also to include a landscape buffer that does not exist along the west wall.

“I’m concerned about the number of residents along that wall,” Sharpe said.

Those residents are in the easternmost neighborhood of Rancho El Dorado, which backs up to the west side of Global Water. Sharpe said they would have to see the wastewater facility with no trees or other landscaping to hide the view.

Running along the Global Water side of the wall is a drainage channel rather than foliage. No landscaping is planned for that part of the property.

The Maricopa City Council decided Tuesday to discontinue efforts to purchase a local water utility that has been the source of recent discontent in the city.   

The council unanimously decided to cancel any further efforts to purchase Global Water Inc. after a third-party cost analysis came back dramatically lower than the utilities self-determined price tag.  

The move kills any chances of a buyout that was already very unlikely.  

Greg Swartz, president of public finance at the investment bank Piper Jaffray, presented the cost assessment which gave the water company a valuation of between $75-$107 million.  

According to the presentation, Global Water’s self-determined valuation started at $500 million.  

Ron Fleming, the president and chief executive of Global Water, responded to the assessment with frustration, adamantly declaring that the utility “was not for sale.” 

“There is not one shareholder, not one person on my board, not one person on my team that is looking to sell to the city of Maricopa,” he said.  

The company, Fleming said, was only willing to sit down with city officials to discuss the possibility of a buyout as a show of good faith and to display their intentions of working closely with the city. 

Likewise, city officials wanted to sit down with Global Water to exercise their “due diligence” as leaders and representatives of their community.  

“I made a promise that one of my goals during my service would be to get some answers,” Councilmember Nancy Smith said alluding to her campaign promise to improve the water utility, even if that meant a possible public buyout. 

Now, she said, “we don’t need to speculate anymore.”  

Councilmember Peg Chapados, like others on city council, said her consideration of the buyout was based on two factors – improving the water quality or lowering the rates.  

If the city were to buy Global Water, she said, “I can’t guarantee I can do either.”  

Even if Global Water would be willing to negotiate a price somewhere between the two figures, the City would still have had to increase the already higher-than-average rates in order to make it a viable decision. 

Most city officials were satisfied with the way Global Water had addressed the community’s concerns. Some even credited them with investing in the community. Others, including Smith and Chapados, expressed hope the company will continue to invest in the city’s economic development.  

Mayor Christian Price, too, was satisfied with the result of the inquiry. He reiterated an Arizona adage he previously mentioned at a Global Water hearing, pointing out the impassioned debate surrounding such a precious resource as water in a desert town.  

“Whiskey is for drinking,” he said, “but water is for fighting.”  

A third Circle K is planned for Maricopa, this time on Honeycutt Road.

Plans for a new Circle K go before the city’s Planning and Zoning Commission on Monday. It will be the first Maricopa gas station not on John Wayne Parkway,

The site is on the southeast corner of Honeycutt Road and Porter Road, 41433 W. Honeycutt Road. The store received its liquor license nearly a year ago.

The current proposal is for a 5,881-square-foot convenience store with a fuel canopy for seven gas pumps. The site is on 1.8 acres.

The P&Z Commission will consider recommending a development review permit. The store would be the third Circle K in Maricopa.

Monday’s agenda includes a public hearing for Global Water’s request to rezone its property on Powers Parkway from C1-2 Industrial to General Industrial. The company is also asking for a development review permit for its facility expansion.

The planned Anderson Russell subdivision will have a public hearing on its request to rezone as a Planned Area Development. The property is 776 acres on the far southeast end of Maricopa just south of Maricopa-Casa Grande Highway.

P&Z meets Sept. 11 at 6 p.m. in council chambers at City Hall.

Maricopa City Council will hold a public hearing in August on the rezoning request for a parcel of land to allow a local water utility to expand.

In the past month, Global Water has received permits for a 1,200-foot wall and for grading and draining as part of the expansion project.

During the planned regular session of the council’s meeting on Aug. 1, there will be a public hearing and a subsequent vote on the approval of a zoning variance to allow for Global Water to expand its water reclamation operations, according to City Manager Gregory Rose’s weekly report.

Global Water General Manager Jon Corwin said the expansion is in response to Maricopa’s projected residential and commercial growth.

“The city is growing quite a bit,” Corwin said. “There’s new homes, and the city is also trying to attract some more commercial clients, so we’re expanding our facility to accommodate so the city can grow as fast as it can.”

Global Water currently serves around 18,500 homes and businesses. The expansion will allow for the plant to process 60 percent more wastewater, he said. That’s another 11,000 possible connections.

Corwin said it’s important to be able to handle the anticipated influx of wastewater. But, he said, it’s about continuing to be good stewards of such a precious resource.

“We treat the sewage and then turn it into Class A Plus recycled water and send that back out into the community to reduce the amount of water we have to pump out of the ground,” Corwin said.

The reclamation program feeds their “purple pipe” or recycled water redistribution program which helps keep the grass green and the small local lakes full.

The non-potable water system is safe for irrigation and feeding water features like ponds and fountains, but is unfit for human consumption.

The expansion will occur at Global Water’s main processing facility located to the northeast of Rancho El Dorado.

Global Water President Ron Fleming talks to the Maricopa City Council June 6. Photo by Mason Callejas

A local utility company has issued a formal public response to a swath of customer complaints recently lodged against them for their high rates, alleged dubious billing practices and poor-quality customer service.

“Like it or not, Pinal County is going to be ground zero for this reality.”
— Ron Fleming

Global Water Inc. responded to their customer’s concerns with a letter and presentation to the Maricopa City Council during their work session June 6. The company announced several changes to its fee structure and customer service.

Their rates, however, are not likely to shrink any time soon.

The utility has in the past cited a problematic infrastructure they inherited back in 2004 as well as infrastructure development done in anticipation of future growth as reasons why their rates are higher than average.

Councilmember Nancy Smith expressed concern with this explanation and wanted to know when there might be a turning point where Global Water customers won’t have to pay exorbitant rates because the city has grown to a level were the utility’s revenue offsets the cost of their development investment.

“At some point, you’re not bearing the cost of all that infrastructure,” Smith said. “I know it might be too early to tell at this point, but there will come a day. Does your business plan show us when that will be and when rates could be lowered for residents here in Maricopa?”

Global Water President Ron Fleming highlighted the aforementioned reasons and further described the rate structure, approved by the Arizona Corporation Commission, which he said allows for Global Water the right to make a yearly rate-of-return of at least 7.5 percent, a figure he has not yet seen his company come close to.

“Ultimately the question is ‘What is the rate of return on your invested capital?,’” Fleming said. “We, on that rate of return calculation, have not earned anywhere near the authorized rate of return that is approved by the Corporation Commission.”

During the presentation, Fleming acknowledged several other concerns, including 63 customer complaints filed in the last year, of which only three were “proven to be valid billing errors and were quickly rectified.”

Fleming also said the utility has begun to waive meter re-read fees for customers who have bills above $200, and that customers can request a special home visit, free of charge, to discuss “meters and leak detection.”

Their new policy also acknowledges the extenuating circumstances that can arise from “health concerns impacting a customer’s ability to pay,” Fleming said, which will be evaluated by local staff to help assist with billing and financial concerns.

As for customer service, Fleming said his company has added specially-trained Global Water staff, which has produced between 92 and 95 percent customer satisfaction since December.

A point of pride for Global water is evident in the fact that, according to them, customers in their Santa Cruz water district use the least amount of water among some of their competitors — 70,000 gallons less per year per customer.

This, Fleming said, is a result of the use of purple-pipe water recycling alongside the overall stewardship of a finite resource.

Another reason for rates not shrinking in the future, Fleming added, is the state of Arizona will not likely see a sudden influx of accessible water.

In fact, the amount of accessible water is likely to decrease in the future due to population growth, weather patterns and diminishing ground water supply.

“Like it or not, Pinal County is going to be ground zero for this reality,” Fleming said.

Global Water CEO Ron Fleming answers questions from customers at a company forum Thursday. Photo by Raquel Hendrickson

In the first of what is expected to be monthly customer forums, representatives from Global Water Resources took questions and complaints from the public Thursday.

Topics ranged from high rates to lack of notification when meters were being changed out. The forum was the result of a public hearing called by the City of Maricopa in February with an angry audience of customers in the wake of water main breaks last fall.

At Thursday’s forum at Elements Event Center, the room was divided into areas to funnel specific questions to the appropriate administrator. CEO Ron Fleming had a regular scrum of people around him. He thought he would get many more questions about rates and cost of service but surmised they had been directed to other tables.

“People mentioned their bills have gone up and struggled with finding out why,” he said.

“If they wanted input as to the rates and stuff, I would tell them I’d really like to see it perhaps done on a per-gallon basis as opposed to the flat rate that everybody pays whether you use water or not,” said Barry Trush.

He and his wife Janice live in Maricopa only about six months out of the year but have a $100 monthly bill year-round in Glennwilde.

“At the end of the day, it’s not a horrible expense,” Trush said. “No matter where you are, in any city, you’re going to be paying for water and wastewater treatment.”

He said at their home in Thunder Bay, Ontario, the monthly water bill is only around $70, “but on the other hand, we pay about four times as much for a hydrant.”

Resident Susan Cameron said her bill has been regular for eight years, but she attended to be a watchdog for friends who have seen an unexplained jump in usage on their bills.

Debbie Richards asks CFO Mike Liebman about the rebate program.
Debbie Richards asks CFO Mike Liebman about the rebate program.

“I have neighbors who’ve gone from like $100 one month to $300 for the next. I just don’t like to hear about people being screwed over,” she said. “I never know. I could be next: ‘You owe $500.’ I did the math on that. If you used 40,000 gallons in a month, that means your house is now a boat.”

Maricopa Meadows resident Debbie Richards came with questions about the rebate program.

“My husband told me I was wasting my time, that I wasn’t going to find out anything because usually you come to these things and they say, ‘Oh, I don’t know, I’ll have to look into that for you,’ and they never really do,” she said. “And Global Water hasn’t exactly had the best reputation.”

In this case, however, Richards said she received an explanation about the rebate.

“It didn’t seem to make sense to me every time I looked at my bills because you get a lower amount for 1,000 gallons than you do if you use 2,000 gallons,” she said. “He told me it’s because it’s a 60 percent savings if you’re over 6,000 gallons, and that makes sense if it’s a percentage.”

But there were concerns voiced that required later follow-up. That included the responsibility of cleaning and weeding the Santa Rosa Wash falling on the residents of Rancho El Dorado, the position of Global Water being a privately-owned company answerable to investors, and the door-hangers being used (or not) as notifications.

Global Water is in the process of changing 18,000 meters. The plan was to have each home notified with a door-hanger stating the day and approximate time the water would be turned off. Fleming said it is apparent workers are not always hanging the door-hangers correctly.

“Hanging it right means doing it,” he said. “By the feedback we’re getting, that didn’t go according to plan.”

Global Water’s own data showed the dramatic dip in customer service in November, when main breaks occurred. Fleming said the call center always receives a lot of customer calls from Maricopa “for some reason,” typically 10,000 to 12,000 a month. But in November, that jumped to 16,334.

At the same time the level of service for those phoning in dropped to 55 percent, the company’s lowest of the year. More than 1,500 customers hung up after waiting more than two minutes for a representative. The average wait time was nearly seven minutes.

The service stats rebounded in December but began to slide again in January and February.

Fleming said the turnout for the forum was “decent” compared to the large crowd he was expecting. He said the next forum might not be in an open house format but might be a presentation at the Global Water office. The company is also starting a new website specifically for its Maricopa customers.

“We weren’t here in one meeting thinking we were going to completely change the minds of customers with concerns on certain topics,” he said. “It’s really to hear that, tell them an immediate response – here’s our side – and we’ll work with them moving forward. Hopefully that was effective for the people that came here.”

A Global Water Timeline

March 2017 – Global Water hosts customer forum.

February 2017 – City of Maricopa hosts meeting to air public complaints about Global Water.

January 2017 – Global Water begins upgrading meters.

January 2017 – Water main breaks in Province.

November 2016 – Water main breaks on Porter Road.

November 2016 – Water main breaks on Honeycutt Road.

November 2016 – Global Water negotiates with Maricopa Fire & Medical over removal and prevention of sediment buildup at hydrants.

April 2015 – Residents of Senita, Rancho El Dorado, The Villages at Rancho El Dorado and Province complain about fees to clean up 404 Wash.

January 2015 – New Global Water rates go into effect, raising monthly water bills 4.4 percent to begin an eight-year, annual series of rate increases as approved by Arizona Corporation Commission and agreed to by City of Maricopa, Residential Utility Consumer Office and 14 HOAs.

April 2014 – Water main breaks on Honeycutt Road.

August 2013 – Settlement agreement filed with Arizona Corporation Commission increases wastewater bills 10.5 percent and water bills 42.5 percent; rate increases will go into effect in 2015, and Global Water is prohibited from requesting another rate increase until May 2017.

May 2013 – Public hearing on proposed Global Water rate increases.

February 2013 – City of Maricopa applies with Arizona Corporation Commission to intervene in rate case.

January 2013 – City forms task force to respond to rate-increase proposal.

July 2012 – Global Water says it is getting no rate of return in Maricopa as determined by the Arizona Corporation Commission and is seeking a rate increase.

June 2011 – Maricopa City Council adopts Amended MOU with Global Water “to maintain appropriately priced, high-quality water and wastewater services.”

June 2011 – Maricopa City Council adopts Resolution No. 11-40 to support use of Infrastructure Coordination and Finance Agreements as a means for financing water, wastewater and recycled water infrastructure.

August 2010 – Arizona Corporation Commission approves rate increase that will take average residential water/sewer bill from $76 to $96 by 2012.

July 2010 – Administrative Law judge recommends decreasing Global Water’s requested rate increase by 40 percent

December 2009 – Global Water pledges to spend $150,000 each year for five years to implement water-conservation practices for its larger water users.

December 2009 – Arizona Corporation Commission holds hearing in Maricopa as part of three weeks of hearings over proposed increase in Global Water rates.

November 2009 – Global Water seeks 34 percent gross revenue increase from Santa Cruz system and 130 percent gross revenue increase from Palo Verde wastewater system.

August 2007 – Global Water shuts down Smith Well over water quality.

January 2006 – MOU goes into effect. Global Water will pay $50 per residence fee for connections in city limits and $100 per residence fee outside city limits.

December 2005 – Global Water and City of Maricopa enter public-private partnership for water and wastewater services in Maricopa and outlying areas.

June 2005 – Global Water agrees to purchase 387 Domestic Water Improvement District from Sonoran Utility Services, serving HOAs south of the railroad tracks.

2004 – Global Water purchases Santa Cruz Water Company and Palo Verde Utilities Company, acquiring 175 square miles of service area.

2003 – Global Water Resources forms.

2001 – Palo Verde Utilities Company and Santa Cruz Water Company merge into one limited liability company.

1998 – Palo Verde Utilities Company files for Certificate of Convenience & Necessity from Arizona Corporation Commission to provide sewer service.

Angry Global Water customers packed City Hall for a special meeting Tuesday evening.

The mayor and city council lent their ears to the public Tuesday, calling on residents to speak about the city’s privately held water utility, Global Water.

In a packed City Hall chamber, roughly 20 people lined up to voice their concerns regarding water quality, main ruptures and alleged poor quality customer service.

The most heated accusations of the evening, however, were directed toward what customers called “dubious” billing.

Allegations lobbed cited instances in which late fees were charged to customers that never received an initial bill, or when customers were charged for replacing meters they didn’t break.

These and other allegations have mounted over the years and have caused some residents to seek remedy.

One such resident, Marty McDonald, heads a coalition organizing an online petition against the utility. It declares Maricopa residents are “extremely frustrated with the business practices, operation standards and infrastructure of Global Water Resources.”

Though McDonald did publicly recognized the large role Global Water played in helping the city grow, he also suggested that at some point the company lost its way.

“Global Water was a great partner for the city,” McDonald said. “They did a lot of good things, but at some point in time, and lord knows when, that train fell off the tracks.”

Marty McDonald started a petition against Global Water. Photo by Mason Callejas
Marty McDonald started a petition against Global Water. Photo by Mason Callejas

Though Mayor Christian Price announced at the outset the meeting would not be addressing rates, those in attendance and following the meeting online continued to complain about the expensive basic fees. Global Water’s rates and annual increases were negotiated with the City and most of the homeowner’s associations as part of a rate case before the Arizona Corporation Commission in 2014.

Multiple Global Water customers in Maricopa have received bills exponentially higher than their typical bills — $1,800 in one case — hence the extensive public outcry.

According to multiple residents’ complaints, they were told by Global Water’s customer service representatives in a call center the problem must be on the customer’s side of the meter and that if technicians had to do an inspection and nothing was found to be wrong, the customer would be charged $30.

McDonald said any rebuff heard about this and other accusations from Global Water representatives could only be described in two words — “alternative facts.”

Global Water CEO Ron Fleming. Photo by Mason Callejas
Global Water CEO Ron Fleming. Photo by Mason Callejas

In response to the accusations, Global Water CEO Ron Fleming said the company has been working for the past six months with the billing service provider and their customer service department to solve some of the billing issues. However, he equated the fees for meter replacement and basic service to standard practice and infrastructure operational costs.

“We are responsible for the infrastructure,” Fleming said. “That stops at the meter.”

All accusations and unsatisfactory customer service aside, no proof of fraud was presented at the forum, only a handful of errors — seven — that Global Water has owned up to.

Fleming said the company plans to start having regular public forums at the Global Water building in Maricopa for customers to air grievances and complaints and get answers.

Global Water is the only water provider for the majority of residents in Maricopa. Without evidence of deliberate fraud, customers have little line for recourse. The city council’s regular agenda for the night also included two executive sessions that sought legal advice regarding Global Water.

“We are a captive society,” Maricopa resident Margaret Graczyk said.  “What are we to do?”

File photo

 

One of Maricopa’s water utilities is beginning a meter exchange program for its customers starting the week of Jan. 23.

Global Water will be replacing old and worn out water meters across the city in an effort to not only update the system but also to provide a more user-friendly interface.

The new meters are a hybrid mechanical meter like the 12- or 13-year-old existing meters. However, the new meters will feature a more precise digital readout.

As is true with the existing system, customers will be able to track their water usage online with the new system, giving them the ability to personally monitor their consumption down to the hour.

Global Water General Manager Jon Corwin said in addition to the upgraded meters, the utility will be launching a proactive alert system through which customers will be able to sign up for text message or email alerts that notify them when they are approaching or exceeding their average consumption.

“So, say you know that you use 10,000 gallons a month,” he said. “The customer interface will allow you to go into your account and say, ‘Alert me when I have reached 10,000 gallons for my billing cycle.’”

By notifying customers when a certain amount of water has been metered, the new system will help them quickly locate and repair costly leaks they otherwise may not notice until they received their bill.

“We’re in the desert, so we’re trying to be good stewards of the finite resource we have,” Corwin said. “New meters ensure that we’re minimizing water lose.”

Global Water will begin mailing notifications to customers starting this week to provide details of the project. During the replacement process, customers will be without water for about an hour. Door-hanger notifications will also go out a few days prior to replacement to allow for rescheduling if needed.

Meter replacements are scheduled to wrap up by the end of April, Corwin said, and the new proactive alert system will likely be launched in late June or July.

For the third time in as many months one of the main lines maintained by local utility Global Water ruptured Tuesday morning.

The water main located near Province Parkway in the Province neighborhood of Maricopa ruptured around 7:30 a.m. leaving customers temporarily with diminished or no water pressure.

Client Services supervisor Beth Huerta said the main break on Tuesday affected Province homes for about an hour, but the issue was quickly resolved.

“We got it under control within 30 to 45 minutes,” Huerta said. “Right now, we have it isolated so it’s not affecting any homes.”

Global Water General Manager Jon Corwin said the cause of the rupture is unknown at this point and crews are still working to determine the culprit.

Past water main ruptures have been attributed to a number of factors including the geological shifting of earth around the pipes and substandard construction.

Global Water inherited the infrastructure when they acquired their predecessor companies in 2011. However most of the system was installed shortly after the city was incorporated in 2003, meaning most of the pipes are likely 12 or more years old.

A local water utility official announced a recent cost-saving endeavor at the city council meeting Tuesday, an effort that could mean a deceleration of future rate increases for consumers.

Global Water General Manager Jon Corwin spoke about a recent contract renegotiation with its call center service provider, Fathom, which will save the utility company money.

Corwin stated the new service agreement extends the length of the call center’s contract while reducing in-house costs to Global Water, changes he believes will contribute to less dramatic rate increases in the future.

“We think that’s a big win for us and ultimately for the customers in Maricopa,” Corwin said.
“[It will] provide better service, and also reduced costs that trickle down, ultimately, to rates.”

Rate increases are determined by a set schedule negotiated years in advance through the Arizona Corporation Commission, an organization that monitors investor-owned utilities, thus any changes will not have any immediate effect on currently planned rate hikes.

The agreement of yearly increases applies to eight years and went into effect in 2014.

Any cost-saving efforts that accumulate over time will be assessed by the ACC during future test years which, according to Corwin, will be sometime in the “distant future.”

“We don’t have a plan for when the next rate case will be,” Corwin said. “It’s not going to be 20 years from now, but we’re hoping it won’t be in the next few years.”

Though it’s unclear exactly when the next rate case will be or how much future rate increases will be slowed by the recent savings, it’s unlikely that without a test year planned for the near future Global Water will be presenting a request for rate increases prior to 2021 — the end of the current rate-increase schedule.

Current Global Water customers of the Santa Cruz and the Palo Verde water districts with 5/8-inch meters and an average usage of 5,000 gallons of water per month are set to see the following increases:

Santa Cruz (average cost of $31.10 per month in 2014)
2017: Increase of $2.34, to $33.44 (7.5 percent from 2014);
2018: Increase of $2.58, to $33.68;
2019: Increase of $2.81, to $33.91;
2020: Increase of $3.05, to $34.16;
2021: Increase of $3.07, to 634.18.

Palo Verde (average cost of $62.91 per month in 2014)
2017: Increase of $3.70, to $66.61 (5.9 percent from 2014);
2018: Increase of $4.43, to $67.34;
2019: Increase of $5.15, to $68.06;
2020: Increase of $5.88, to $68.79;
2021: Increase of $6.62, to $69.53.

Photo by Mason Callejas

Local water supplier Global Water suggested on Thursday residents living in the vicinity of recent water main ruptures should flush faucets to clean silt dislodged by pressure changes.

Following three separate incidents where main water supply lines broke on Honeycutt Road, Porter Road and in the Maricopa Meadows subdivision, Global Water customers have reported murky or “dirty water” coming from their faucets.

Rather than silt or sand entering the supply lines at the point of failure, Global Water General Manager Jon Corwin said it’s more likely the murky water is due to sediment already present in the lines that was dislodged by pressure changes.

“You’re going to have a little bit of sand and silt in the pipes naturally,” Corwin said. “And so when an event like this happens it can stir up some of that sediment.”

Global Water says there is no danger in consuming the murky tap water, and by simply opening faucets and allowing them to run clean customers can expel most of the accumulated sediment.

In other areas Global Water customers may also experience white, cloudy water, which is not attributed to sediment, but is instead due to excessive air in the lines, an issue that can also in part be remedied by flushing taps.

Though the exact cause of the ruptures has yet to be determined, Corwin said the incidents were likely unrelated. Possible causes include sub-standard construction and/or materials, as well as geological variations in the ground around the pipes.

“The one [break] here specifically, on Honeycutt, the bottom of the main line failed,” Corwin said. “There was about a 10 foot crack, but there wasn’t an obvious point of failure.”

The exact age of the pipes is unknown. However, Corwin believes most of the lines they inherited from their predecessor, the 387 District, were installed 12 to 15 years ago.

Global Water encourages customers to notify them if these issues persist or if they have any other questions or concerns about their water.

For the second time in eight days, a water line burst on a major roadway in Maricopa.

Tuesday night, a 16-inch main broke on Porter Road between Honeycutt Road and DR Horton Drive, which is an entrance to Homestead.

As Global Water isolated the problem, Maricopa Police Department detoured traffic around the area for several hours. The cause of the breakage is not known.

The break spilled water onto a short section of Porter Road. Beth Huerta, client services supervisor, said Global Water is drying out the area of the break before trying to determine the origin. She said the company is working with Electrical District No. 3 to be sure no lines will be in the way as they make repairs.

Because Maricopa’s water utility is on a loop, many Global Water customers experienced at least a decrease in water pressure as workers contained the problem.

The incident comes eight days after the rupture of another 16-inch main on Honeycutt west of Butterfield Elementary School. That breach Nov. 14 caused a shutdown in service to businesses in the Maricopa Business Center for two days. That was exacerbated by a damaged hydrant in The Villages that had not been previously reported.

Field Service and Flushing/Distribution technician Scott Williams flushes a hydrant in the Homestead neighborhood of Maricopa as part of Global Water’s newly revised flushing program. The revision prescribes annually scheduled flushing of hydrants throughout the city to prevent the buildup of sediment that could potentially damage fire department pumping equipment. Photo by Mason Callejas

Municipal water supplier Global Water is in negotiations with City of Maricopa Fire & Medical over an agreement to clean and maintain hydrants within the city, a move aimed to help mitigate risks of equipment rendered inoperable by dirty water.

The private company, which controls and distributes most of Maricopa’s fresh water supply, is working closely with the fire department to reach an agreement about the removal and prevention of potentially dangerous silt and sediment buildup in the city’s hydrant supply lines.

In the past, sediment from hydrants has been identified as a source of problems with MFD’s crucial pumping equipment.

During a call to the public at the regular session of the Maricopa city council meeting Nov. 1, Global Water General Manager Jon Corwin outlined the measures the company is taking to correct the problem, and how after working together over the past year the two parties have likely reached an agreement.

“That agreement has been reviewed by Global Water and sent back to the fire department,” Corwin said. “We’re hopeful that we’re close to signing that agreement.”

In an earlier interview, Corwin said he was never made aware of any recent issues with MFD pumping equipment and that if it had happened it must have happened in the distant past.

“That message was never even communicated to Global Water,” Corwin Said. “So, when that happened exactly I’m not sure, but I know it was not anytime recent.”

Maricopa Fire Chief Brady Leffler, on the other hand, insisted that the incident did happen around a year ago, and that it was reported. Nonetheless, Leffler went on to say that, despite an initial sluggish response from the company, he is happy that Global Water has begun working closer with MFD to address the issue and the two parties were soon to reach a workable agreement.

“Our relationship with Global Water has improved tremendously over the past couple months,” Leffler said. “When we started this process it was very dysfunctional, being a privately owned water company. We had a meeting and it didn’t go well. Since that time we had another meeting that did go well.”

Corwin agreed the meeting was constructive and Global Water has tentatively agreed to continually and systematically flush hydrant lines to prevent any issue in the future.

The proposed agreement would also allow the fire department to go in after the flushing is done to check the hydrants’ functionality as well as assure that non-working hydrants are addressed and reconciled with the Geographical Information Systems public safety standards.

Community members and businesses gathered to help create a play-friendly back yard for 3-year-old Brielle Macedo's Make-A-Wish desire. Photo by Raquel Hendrickson

Brielle Macedo was diagnosed with I-cell disease when she was 18 months old. There is no cure for the disorder formally known as Mucolipidosis II. The average life span for those with the recessive disease is three to five years.

Brielle is 3 years old.

Her mother Kim describes the rare disorder as attacking every cell in her body. It has also caused some symptoms of dwarfism. She is small for her age, easily tires and is far more likely to crawl than walk. She also cannot mix in large crowds, which keeps her mainly indoors and almost always at home.

She wished for a playspace instead of the strictly desert backyard of Kim and Javier Macedo’s Sorrento home. The Macedos originally just asked for a “track” where they and Brielle’s two sisters can walk her in her wheelchair.

The Make-A-Wish Foundation started looking for ways to make that happen, but it was even a little more challenging than expected. One of the problems was that Make-A-Wish has only two volunteers in Maricopa, so making the connections for such an undertaking was difficult.

“If you’re going to work with Maricopa, you have to have an ‘in.’ People will come together and help no matter what, but it was hard for us coming from Phoenix,” said Jennifer Rosvall, wish manager for Brielle’s project. “So we connected with Beth [Huerta] at Global Water, and she called Ryan [Riecks], and Ryan has graciously volunteered all his time as project coordinator.”

The project took four months to get off the ground but was mostly completed on Saturday.

Riecks owns AZ-Ry’s Landscaping in Maricopa. Joining the cause from the business community was ACE Hardware, Electrical District No. 3, Wildcats Building Materials, Leaf & Feather Farm, Horizona Distributors and Papa John’s Pizza. From Phoenix, Suntec Concrete and Hardison Downey also provided their services.

“She’s been confined to the house, so we’re going to bring the living room outside,” Rosvall said.

Huerta said Global Water, which had its CEO and general manager both working in the Macedo yard, first heard about Brielle from the Maricopa Economic Development Alliance.

“We thought it was the perfect opportunity to help this little girl,” she said. “In true Maricopa fashion, people just tend to show up.”

The Professional Firefighters of Maricopa Local 4561 also participated, as did the soccer team of which 10-year-old Ashley Macedo is a member. Ashley and middle sister Bella did their share of work to make Brielle’s wish come true.

Brielle Macedo sits on the lap of her mother Kim, in a family photo with father Javier and older sisters Bella (left) and Ashley. Submitted photo
Brielle Macedo sits on the lap of her mother Kim, in a family photo with father Javier and older sisters Bella (left) and Ashley. Submitted photo

The completely reworked backyard has a cement track with a seating area, turf, plants and a gazebo.

“She’s just going to love it so much,” Kim Macedo said.

One corner is designated as a memorial garden, a reminder that this is not the first heart-wrenching adversity faced by the Macedo family. Kim and Javier’s second child, Jaileen, was born with a different recessive disease and lived only two days.

“To find out we’re going to lose another kid is just devastating, but we try to make the best out of it,” Kim Macedo said. “It’s so traumatic for our other kids, too, so we try to make sure when she’s sick and in the hospital that we get them out there and playing sports and get them involved.”

Javier Macedo said he was amazed at the volunteers who showed up to help Saturday. Of the dozens working, he said he knew only seven or eight.

He said he and Kim have been able to stay strong through Brielle’s ordeal by maintaining perspective.

“Everybody has problems in life,” he said. “The important thing is to not let those problems take over your life. Keep your head up, stay strong. You got people that love you who want to see you pick yourself back up. That’s what we try to tell our daughters.”

It was something they had to learn how to do, Kim Macedo said.

Brielle Macedo. Courtesy photo
Brielle Macedo. Courtesy photo

“I was shocked,” she said. “You just take it day by day. There’s nothing we can do. There’s no cure for her illness.”

She left her full-time job to stay at home with the girls. Javier works as an analyst at University of Phoenix. Going down to one paycheck was a different kind of challenge, but they have found help.

A nurse comes in nightly to watch Brielle’s medical needs, and a day nurse comes when the family takes the other kids to soccer and other activities, alleviating some of the stress of the situation.

“Life is beautiful. It’s extremely beautiful,” Javier Macedo said. “It would be a shame if you just throw it away because you have problems in life.”

The outpouring of support from the community indicated for Make-A-Wish the potential of Maricopa to fulfill the foundation’s needs in the city.

“We don’t have very many volunteers down here. I think we maybe have two in Maricopa,” Rosvall said. “We’re hoping we can get more. If we had four more volunteers down here, I’d be as happy as can be – just good-wish granters who would like to work with us and help Maricopa kids.”

Learn more at Arizona.Wish.org.

Visit Brielle’s Facebook page at https://www.facebook.com/bravelittlebrielle