Orbitel Communications has extended its FCC Keep Americans Connected pledge through June 30.
The pledge was made by more than 700 media companies who committed to support their residential and small business customers during the pandemic by waiving late fees and not terminating service because of an inability to pay. The original pledge expired April 30.
As an early adopter, Orbitel decided to extend it commitment to customers and small businesses to June 30. The extension includes:
- Temporary suspension of service disconnections due to failure to pay
- Waiver of late fees for customers
- Office lobby hours by appointment only
- Suspension of in-person payments
- Expansion of phone technical support to resolve as many issues as possible before dispatching a technician
“While we continue to see the impact of the pandemic in Arizona, we are optimistic that things are heading in the right direction,” said John Schurz, Orbitel’s president and general manager. “Having said that, we believe some of our customers are still in need of this kind of support.”
Orbitel has helped residents in other ways during the pandemic, including partnering with the City of Maricopa Parks and Recreations to support the Copper Sky Recreation Complex and make online eSport activities free to residents during the months of May and June. The cable TV and internet provider also supports F.O.R. Maricopa, the local food bank, as well as the Chamber of Commerce.