Local Ace Hardware wins top honors

Ace Hardware Corporation has named Maricopa Ace Hardware a Five-Star Platinum Ace retailer for its exemplary service and retail operations.

The leading hardware cooperative honors about 10 percent of its top-performing stores with this recognition.

Ace’s Platinum Performance Retailing achievement program provides merchandising initiatives as well as operational training and guidelines designed to help Ace stores offer superior customer service, improve sales and overall store performance.

“At Maricopa Ace Hardware, we pride ourselves on providing the best customer service and a mix of quality brands to fit the needs of the community,” said Mike Richey, store owner. “While the ultimate test is the satisfaction of our customers, being recognized by Ace as a 5-Star Platinum retailer is proof that our team’s efforts really paid off.”

Stores that achieve Ace’s Five-Star Platinum designation tackle a number of initiatives aimed at perfecting the customer experience in-store; these initiatives focus on training staff associates, providing superior product assortments, and representing the Ace brand in the local market.  Five-Star retailers embrace these initiatives and also achieve the highest performance results among their peers.

“Our Five-Star Platinum Ace stores deliver world class customer service in their local communities each and every day,” said Kane Calamari, Ace Hardware’s vice president of retail operations and new business. “We’re thrilled to recognize Maricopa Ace Hardware and its associates for their outstanding achievements, and proud to say they’re a part of the Ace family.”