Businesses must ask the right questions

Why are some businesses more successful than others? Have you considered the human factor? Have you identified who you are? Have you determined your desired outcome?

A business owner/manager needs to consider these questions. Here are pointers for you and your organization to think about as you search for answers.

The human factor

Have the right people in the right places.

If you are a service provider, do you have your accountant on the front lines or do you have the empathic listener on the front lines?

Know when people fail it is usually because the systems, processes and/or procedures are broken.

People want to succeed, so be careful on whom or what to blame, the individual or the systems, processes or procedures.

Tools for success

Effective communication: Clearly state what you want, when you want it and in what form you want it.

Conflict resolution: “Win/win or no deal” is the best approach.